PRIVACY POLICY
Last Revised August 6, 2025
Please read this privacy policy (“Policy”) carefully as it contains important information related to your personal information and data (“Personal Information”) that identifies you, identifies a particular individual, or refers to personally identifiable information, personal information, or personal data under applicable data privacy laws, rules, or regulations.
This Policy explains how and why we collect, store, use, and share your Personal Information. It also explains your rights related to your Personal Information, including how to contact us in the event you have a complaint.
Please read the following carefully to understand our views and practices regarding your Personal Information as a Company, Customer, or Website Visitor.
Key Terms
Company – A business that uses or subscribes to our Software.
Controller – A “Controller” under the CCPA/CPRA or a “Processor” under the GDPR and US state privacy laws.
End Users – Users who log in and access our Software, typically authorized employees of a Company.
Customers – Individuals who are interfacing with a Website or a Product, for example, people shopping in an online e-commerce store that is powered by our Software.
Personal Information – Any information relating to an identified or identifiable individual.
Product – A solution created by a Company using our Software, for example, an online e-commerce store, presentation, quote, or website.
Service Provider – A “Service Provider” under the CCPA/CPRA or a “Processor” under the GDPR and US state privacy laws.
Software – Our software that is available to authorized users for login either on our website or another URL.
Website – The website or web-enabled software product upon which this privacy policy is posted.
How We Collect Personal Information
We collect Personal Information in the following ways:
Directly from you when you provide such information to us, for example, when you sign up for an account or enter into a transaction on a Store.
When you browse our Website or interface with one of our Products, we or third-parties we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Personal Information We Collect About You
We may collect and use the following Personal Information:
Payment Information
Includes credit or debit card numbers and transaction history. We use this to provide our services to Companies and assist with fulfilling orders and related transactions like returns that are powered by our Software. We may also use it to prevent and detect fraud, for auditing and investigatory purposes, and to comply with professional, legal, and regulatory obligations.
Employment Information
Includes information you provide as part of applying for a job or during the course of your employment. We use this to assess eligibility for employment, onboard and enroll you as an employee, evaluate your performance, operate our business, comply with laws, communicate with you, and provide you with compensation and benefits.
Identifying Information
Includes your name, email address, postal address, phone number, date of birth, and similar identifiers. We use this to provide services, assist with transactions, prevent and detect fraud, comply with obligations, improve efficiency, train staff, manage operations, and secure systems.
Technical Information
Includes your IP address and products you have viewed or searched for while using our Websites or a Product. While we do not normally use technical data to identify individuals, sometimes individuals can be recognized from it. We use this to market our services and determine the effectiveness of our marketing.
Website Submissions
Includes information you submit to us via online forms on our Website, which may include your name, email, telephone number, company name, and chat records. We use this to respond to inquiries and assist you in resolving issues.
Website Tracking Technologies
When you visit our Website, we or third-parties we work with (such as advertising networks, analytics providers, and social media platforms) may collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third–party libraries, and cookies (“Tracking Technologies”). These only collect your Personal Information when you consent via our Privacy Banner.
Tracking Technologies we use include:
Necessary Cookies – Enable basic features like secure login or consent preferences.
Functional Cookies – Enable features like sharing content on social media or collecting feedback.
Performance Cookies – Help us analyze website performance and improve user experience.
Advertisement Cookies – Provide customized ads based on your browsing history and device info, possibly shared with providers like LinkedIn and Google.
Uncategorized Cookies – Under review for classification.
You can view or modify your cookie preferences by clicking the “Consent Preferences” icon on our website.
Who We Share Your Personal Information With
Information from Customers
Payment Information and Identifying Information are shared with the Company that created the Product.
Payment Information, Identifying Information, and Technical Information are shared with our Service Providers or those of the Company.
Information from Website Visitors
Employment Information, Technical Information, and Website Submissions are shared with our Service Providers and Affiliates.
General Information Sharing
We may also share Personal Information with:
External auditors
Law enforcement agencies
Courts (as required by law)
Regulatory bodies
Potential buyers of our business (with confidentiality obligations)
Mobile Information – We do not share mobile numbers or opt-in data with third parties for marketing purposes.
Disclosure for Business Purposes – Within the last 12 months, we have disclosed categories of Personal Information for business purposes to:
Affiliates and Service Providers (payment processors, storage providers, fulfillment vendors, etc.)
Companies with whom you transact via Products powered by our Software
Global Privacy Control
We honor Global Privacy Control, a browser-level signal, maintained either by a browser or browser extension, that a user can configure to opt out of the sale or sharing of Technical Information we collect using cookies with third parties. More information about Global Privacy Control is available at https://globalprivacycontrol.org/.
How Long Your Personal Information Will Be Kept
We will keep your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also keep it for as long as necessary:
To respond to any questions, complaints, or claims made by you or on your behalf.
To show that we treated you fairly.
To keep records required by law.
When it is no longer necessary to retain your Personal Information, we will delete or deidentify it.
Where Your Personal Information Is Held
Information may be held at our offices, those of our Service Providers, and third parties.
Important Notice for Children Under the Age of Sixteen (16)
Our Website and Services are NOT intended for children under the age of 18 without parental consent. Our Terms of Service include a warranty that you are at least 18 or have parental/guardian consent.
If you are under 16 and wish to use our Services, your parent or legal guardian must supervise your use, opt in, create any account, submit any Personal Information, and agree to this Policy and our Terms of Service Agreement on your behalf.
We will not retain any Personal Information from anyone under 13 if knowingly collected without parental or guardian consent. If we learn that we have collected such information, we will promptly delete it. If you believe we have done so, please contact us immediately.
Your Rights to Your Personal Information
For You if You Are in the EEA, UK, or Switzerland
We do not offer our Services to Companies in these regions. If a Company uses our Software to collect Personal Information from a resident of these jurisdictions, the Company is the Controller, and we are the Processor.
We process Personal Information based on:
Consent
Necessity to perform our agreements
Legal obligations
Legitimate interests of us and the Companies who use our Software
Residents of the EEA, UK, or Switzerland have the following rights:
Right to Access – To be provided with a copy of your Personal Information.
Right to Rectification – To require us to correct any mistakes in your Personal Information.
Right to be Forgotten – To require us to delete your Personal Information in certain situations.
Right to Restriction of Processing – To require us to restrict processing in certain circumstances.
Right to Data Portability – To receive the Personal Information you provided to us in a structured, commonly used, and machine-readable format and/or transmit it to another party.
Right to Object – To object at any time to processing for direct marketing (including profiling) or in certain other situations.
Right Not to be Subject to Automated Individual Decision-Making – To not be subject to a decision based solely on automated processing that produces legal or significant effects.
Right to Lodge a Complaint – To complain to the relevant supervisory authority.
Right to Independent Dispute Resolution – We commit to resolving complaints about our collection or use of your Personal Information. EU or Swiss individuals should first contact us at hello@stitchi.co. If acting as a Processor, we may refer you to the Controller. We have committed to refer unresolved complaints to JAMS (https://www.jamsadr.com/eu-us-data-privacy-framework).
Your Rights Under Other Privacy Laws (Including Canada and US States)
Disclosure of Personal Information We Collect About You – You have the right to know:
Whether we process your Personal Information.
The categories and specific pieces of Personal Information we have collected.
The categories of sources from which it was collected.
The business or commercial purposes for collecting or selling it.
The categories of third parties with whom we share it.
We are not required to:
Retain information collected for a single transaction if not retained in the ordinary course of business.
Reidentify data not maintained as Personal Information.
Provide Personal Information to you more than twice in a 12-month period.
Personal Information Sold or Used for a Business Purpose – You have the right to know:
The categories of Personal Information sold and to whom.
The categories of Personal Information disclosed for a business purpose.
Right to Opt-Out – You may opt out of the sale of your Personal Information, targeted advertising, and profiling with legal or significant effects by emailing hello@stitchi.co.
Right to Access – To be provided with a copy of your Personal Information.
Right to Limit the Use and Disclosure of Sensitive Personal Information – You may limit how we use and disclose your sensitive data.
Right to Rectification or Correct Personal Information – To require correction of inaccuracies.
Right to be Forgotten or Deleted – To request deletion, subject to exceptions such as completing requested services, fraud prevention, debugging, research, internal uses, legal obligations, or other lawful internal uses.
Right to Restriction of Processing – To require restricted processing in certain circumstances.
Right to Data Portability – To receive Personal Information in a portable and usable format, potentially transferable to another platform.
Right to Object – To object to processing for direct marketing or in certain other situations.
Right Not to Be Subject to Automated Individual Decision-Making – To not be subject to decisions based solely on automated processing.
Right Not to Be Discriminated Against – We cannot deny goods or services, charge different prices, provide a different level or quality, or suggest different treatment because you exercised your rights, unless reasonably related to the value provided by your data.
Right to Appeal – To appeal denial or failure to enforce any request of your rights by emailing hello@stitchi.co with “Appeal” in the subject line and sufficient identifying information.
How to Exercise Your Rights
If you would like to exercise your rights:
Call us at +1 (248) 221-1863
Email us at hello@stitchi.co
You may need to provide:
Enough information to identify you (name, address, email)
Proof of identity and address (ID and utility bill)
A description of the right you want to exercise and relevant information
We will use any information collected for verification purposes only. If we cannot verify your identity, we are not obligated to make disclosures or fulfill requests.
How to File a Complaint
We hope to resolve any query or concern you raise. You may lodge complaints with the appropriate supervisory authority (EEA, UK, Switzerland, California Attorney General, etc.). If you need help identifying the proper authority, email hello@stitchi.co, and we will respond within 30 days.
E-mail and Text Communications
We may use your Personal Information to send updates or promotions about our services. We have a legitimate interest in doing so, but will seek consent where required.
You may opt out at any time via the “unsubscribe” link in emails or “STOP” in texts. We may request updates to your preferences if needed due to service changes or legal updates.
Changes to This Privacy Policy
We may change this Policy from time to time. We will provide notice before substantial or material changes take effect.
How to Contact Us
Address: Stitchi LLC, Attn: Privacy Officer, 30140 Orchard Lake Rd, Farmington Hills, MI 48334
Email: hello@stitchi.co
Telephone: +1 (248) 221-1863
If You Need Extra Help or Disability Accommodations
If you would like this notice in another format (audio, large print, braille), please contact us using the above details.