Returns, Exchanges & RMA: When things don't fit, we make it right
Self-service return portals, prepaid shipping labels, and automatic inventory reconciliation. Handle returns and exchanges without manual coordination or lost merchandise.
Why This Matters
Why This Matters
Returns happen. Wrong size, defective item, changed mind. Without a system, returns become email chains, lost shipments, and inventory confusion. Stitchi makes returns as smooth as the original order.
How It Works
How It Works
Recipients request returns through a portal. We provide labels, receive items, and process returns or exchanges.
Step 1: Return Request
Recipient initiates return via self-service portal or contacts support.
Step 2: Label Generation
Prepaid return label generated and sent to recipient.
Step 3: Return Shipment
Recipient ships item back using provided label.
Step 4: Processing
Item received, inspected, and processed (restock, exchange, or dispose).
What's Included
What's Included
Complete returns management from initiation to inventory reconciliation.
• Self-service return portal — Branded portal for recipients to initiate returns
• Prepaid return labels — Carrier-integrated label generation
• Return tracking — Real-time visibility into return shipment status
• Exchange processing — Direct size/color exchanges without separate orders
• Inspection & disposition — Assess returned items for restocking or disposal
• Inventory reconciliation — Returned items automatically added back to available inventory
• Reason tracking — Capture why items are returned for pattern analysis
• Return reporting — Return rates, reasons, and trends by product/program
• Policy configuration — Customizable return windows and eligibility rules